Castle Lifetime Guarantee
One plain promise on the windows and doors we install, from the people who installed them.
What it covers
The Castle Lifetime Guarantee covers anything that goes wrong with the windows and doors we install, whether it’s install-related or a manufacturing defect or failure, plus accidental glass breakage. It’s transferable, so it goes with the house if you sell.
If the problem traces back to how it was installed, it’s covered.
If the window or door itself fails or has a defect, it’s covered.
Broken glass is covered too, even when it was an accident.
If you sell your home, the guarantee goes with it to the new owner.
One company to call: us. We’ll go over the guarantee in writing at your free estimate.
Guarantee vs. warranty
They sound alike, but they are different promises. Here’s the plain-English difference.
| A typical product warranty | The Castle Lifetime Guarantee | |
|---|---|---|
| Who makes the promise | Usually the product manufacturer | Castle, the company that sold and installed it |
| What it covers | Often the product only, as limited by the fine print | The whole job: anything that goes wrong with the window or door, install-related or a manufacturing defect or failure |
| Labor to fix it | Many warranties leave labor out or limit it to a short period | Included |
| Accidental glass breakage | Often excluded or limited | Included |
| When you sell your home | Some transfer only with paperwork or a fee; some don’t transfer | Transfers to the new owner |
| Who you call | The manufacturer, then whoever will do the repair | Castle |
Warranty terms vary a lot from company to company, so always read the written document. ENERGY STAR’s buying tips point out that the product, the glass seal and the installation are often covered by separate warranties with different time periods, and that installation coverage is typically the shortest.[source]
Why it matters
When you compare companies, read the fine print on: who pays for labor, and for how long; whether accidental glass breakage is included; whether coverage transfers when you sell; and what can void it. Our installer comparison summarizes what other companies’ published warranties say, with sources.
The Castle Promise
One dedicated install crew does every Castle job.
We pull the permits for you.
Once your job is signed, the price doesn’t change.*
If we open up a window and find rot on the frame where the new window will sit, we fix it free of charge.
We haul away your old windows and doors.
Windows and doors: install issues, manufacturing defects and failures, plus accidental glass breakage. Transferable when you sell.
*Except in extreme circumstances. Typical wait from order to install is 4–6 weeks, depending on the product.
No. Once your job is signed, the price doesn’t change, except in extreme circumstances.
If we open up a window and find rot on the frame where the new window will sit, we fix it free of charge.
Anything that goes wrong with a window or door we install, whether it’s install-related or a manufacturing defect or failure, plus accidental glass breakage. It’s transferable when you sell your home.
Yes. The Castle Lifetime Guarantee transfers to the new owner when the house is sold.
Yes. Accidental glass breakage is part of the Castle Lifetime Guarantee.
Call us at (508) 425-4977 or email customerservice@setrocllc.com. You deal with Castle, not a call center.
Start your project
Book a free in-home estimate and we’ll walk you through it in plain English.
Call us (508) 425-4977
Email customerservice@setrocllc.com
No cost · No pressure
Free in-home estimate
Takes 30 seconds. Someone from our team will reach out by text, email, or phone to set a time.
We never share your info. Licensed & insured, MA HIC #200323.
