FAQ
What Massachusetts homeowners ask before they pick a company, answered plainly.
It depends on your home. Price is figured from the number and size of openings, the window style (a bow costs more than a double-hung), the glass package you pick, interior color or finish, and whether an opening needs insert or full-frame work. We measure every opening at a free in-home estimate and give you a clear written price.
Yes, it’s free. We look at your windows and doors, show you real options, and give you a straight price. There’s no cost and no pressure.
Compare the same scope: the number of openings, the glass package, insert or full-frame install, what the written coverage includes (parts, labor, how long, whether it transfers), and the company’s license and insurance. Ask for everything in writing.
Windows are made to measure, so we schedule your install date once they’re ready. Most jobs finish in one day. We give you a date and keep it.
Yes. We pull the building permit for window and door installs; storm-door-only jobs don’t need one.
We protect the work area, clean up and do a walkthrough before we leave.
Most of our work is insert replacement: we set the new vinyl window into the existing frame and keep your interior and exterior trim. If a frame is rotted, we’ll tell you and recommend full-frame for that opening.
Fill out the short form or call (508) 425-4977, and we’ll set up a free in-home visit.
Yes. Accidental glass breakage is covered by the Castle Lifetime Guarantee on the windows and doors we install.
Our dedicated install crew. One dedicated install crew does every Castle job.
Typically 4–6 weeks from order, depending on the product.
Yes. We pull the permits for you.
No. Once your job is signed, the price doesn’t change, except in extreme circumstances.
If we open up a window and find rot on the frame where the new window will sit, we fix it free of charge.
Yes. We haul away your old windows and doors.
Yes. Castle is licensed in Massachusetts under MA HIC #200323 and fully insured.
If anything goes wrong with a window or door we install, whether it’s install-related or a manufacturing defect or failure, the Castle Lifetime Guarantee covers it. That includes accidental glass breakage, and it transfers to the new owner if you sell your home. See how the guarantee works.
Castle has a 4.9-star Google rating and is a BBB Accredited Business with an A+ rating. See what homeowners say on our reviews page or browse our gallery of real jobs.
Homeowners across Massachusetts, including Central MA and Worcester County, MetroWest, the Blackstone Valley, North Central, the Merrimack Valley, the North Shore, the South Shore, the SouthCoast, the Greater Boston suburbs, the Pioneer Valley and the Berkshires. See all areas.
Vinyl replacement windows in every common style, plus exterior doors: entry doors, patio sliding doors and storm doors.
ENERGY STAR certified options are available. We’ll show you the glass choices at your estimate.
Most homes get insert replacement, which keeps the existing trim. We recommend full-frame only when a frame is damaged, and we tell you before any work starts.
Free in-home estimate
No cost, no pressure.
We never share your info. Licensed & insured, MA HIC #200323.
Or call (508) 425-4977
Peace of mind
If anything goes wrong with a window or door we install, whether it’s install-related or a manufacturing defect or failure, the Castle Lifetime Guarantee covers it. That includes accidental glass breakage, and it transfers to the new owner if you sell your home.
